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Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.

The second-hand shopping app has updated its measurement guidelines for female and kids' apparel without notifying all users about the change.

Digital Channels Response

Numerous buyers and vendors are posting online claiming that product pages now present a different size category versus the original listing due to the recalibration.

Vinted explained the updated approach better aligns with comparable marketplaces.

They have suggested members to review their products and update the measurements by hand where appropriate, resulting in member annoyance.

Measurement Approach Modifications

Before the change, the measurements included a single numeric size and a letter, like S/8 or M/10.

The updated approach includes an alphabetical indicator and numerical range like S/UK 8-10.

With some products, the size labels have been reassigned - for example a size L used to be a 12 but currently displays as UK 16-18.

Member Stories

One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".

"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.

Another user, based in Glasgow, said garments she listed featuring size 14 markings were showing in the marketplace as larger sizing 20-22.

"If buyers measuring 20-22 acquire them they're going to be very disappointed," she explained.

Manual Updates

A different user, from Derby, stated she felt frustrated by the change as she had to manually change the measurements for "each individual item".

"For me this is particularly frustrating, as I'm chronically ill and selling on Vinted has been paramount for me since losing part of my income," she explained.

Marketplace Information

The platform boasts over 100 million shoppers, including 18 million in the UK.

It has proved a popular alternative compared to resale services such as eBay and Depop.

This is not the initial instance that an unexpected update to the app has proved unpopular: last year, Vinted reversed a change regarding delivery choices following member complaints.